Category Archives for Best Practices

Don’t Try To Bury Bad Customer Reviews

I was thinking about how businesses try burying bad reviews (the wrong way) and the movie Poltergeist came to mind. It’s one scene in particular where the coffins and bodies started popping out of the ground in a rainstorm. That’s a lot like how your reputation problems start popping up when you think you’ve got […]

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More Important Than Money

  If you’re like most of my clients, you probably have an endless line of people saying how they are going to save you money, make you more money, or show you the secret to getting more people to give you money… for a fee. You might have noticed, I’m different. I let you experience […]

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