Category Archives for Customer Retention

Why Your Customers Use Competitors And How To Stop It

I had a client ask me a question about “What happens when a customer goes to somebody else [their competitor]?” This particular client had a customer go to a competitor for services when he didn’t even ask for an estimate. So my client asked me, “Why would somebody do that?” Does that sound familiar? Customer retention […]

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Waitress Executed By Business Owner For Lousy Service

A little known archaic law in Allegheny county allows business owners to execute (by method of their choosing) employees who harm their business. It seems one waitress has been the reason why the restaurant has been getting bad reviews (20 so far!) on various sites. Since a 1-star increase in a businesses’ Yelp review can result […]

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Customer Loyalty and Retention – Ten Ways They Help Your Business Financially

If your focus is more so on getting new customers than developing the ones you’ve got, you’re not alone. When I first started, it was all about getting A customer. Then I just kept repeating that process because it worked. Perhaps you did the same. But some time back one of my mentors said “Stop […]

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How To Write A Blog Post And What To Do With It

So you have a blog on your website but you’re not quite sure what to write in it or how to use it. This post should answer those questions and have you on your way to creating solid content that converts to paying customers. How To Write A Blog Post And What To Do With […]

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Why you’re losing 95-97% of potential customers and the changes you need to get them back

Did you know that you have been losing so many potential customers? If your business is like 97% of other non-tech businesses, you have advertising with your website home page and/or phone number. Then your website has your phone number in multiple places with many Calls To Action (CTA’s) directing visitors to call you. But […]

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How to Get Ready to Buy Customers Instead of Price Shoppers

get more high paying customers

If you want high value ready to buy customers and you’re tired of getting price shoppers, you need to change the way you approach your market. It’s fine to target classic keywords based on your product/service or industry. Just realize that everybody in your industry (not just your area) is competing for those same keywords. […]

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Facebook Is Re-educating Your Customers

facebook overshare

It’s been said here before, relying solely on a free platform for your marketing is risky. What TechCrunch had to say further demonstrates that point. So, you’ve plunked down a healthy chunk of change for that Facebook app. It has been working like gangbusters bringing in customers spending money until all of a sudden… Crickets. […]

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Business Could Take A Lesson From The Marine Corps

gold eagle globe & anchor

As we move away from God and have the gall to question “Why is there a lack of morals” in all aspects of life particularly business, it made me think of who isn’t sacrificing their values. The Marine Corps came to mind as doggedly defending their values.   That made me think of what makes them […]

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How Buying Leads Could Kill Your Business

It seems harmless enough and everybody does it. Here is one example of how buying leads could kill your business. If you’re thinking that’s hype, how well do you think your business would fare facing the inevitable multi-million dollar lawsuit? In case you missed it, Recently, a direct mail campaign sent out by office max […]

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Repeat Sales Murdered! Look For These 6 Suspects

Killing repeat sales

There are many reasons customers will take their future business to one of your competitors instead of coming back to you… Are you aware of potential murderers lurking around your business that will kill your repeat sales?   Many businesses are not… which is a huge mistake.   What Makes Customers Choose NOT to Come […]

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